If you are dissatisfied for any reason with your Christmas decorations, please contact us within 24 hours and we will endeavour to resolve the issue to the best of our ability. 

Although we take the utmost care to check over your Christmas decorations before it leaves us, should a decoration arrive that is faulty or broken we will happily refund the cost of the decoration and shipping cost upon receipt by us and authentication of fault.

If you have a change of heart, the Christmas decorations must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise we will not be able to refund you.  You are responsible for any other service or cost provided to you in connection with your purchase, eg. gift wrapping, delivery charges and returns postage. 

All exchanges of your Christmas decorations must take place within 3 days of delivery or 2 weeks within invoice date (whichever is greater).  It is your responsibility to ensure the decorations are adequately packaged so they are not damaged during return transit.  We cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us.  We strongly recommend that you use "Registered Post" - this requires a signature for proof of delivery and will ensure that it does not get lost in the mail.  Please keep your proof of postage until you have received your replacement or refund.

Please note Christmas ribbon and wrapping paper by the metre cannot be returned or refunded as it is cut to your requirements.